Refund Policy

THE SELL ON YOUR SOCIAL TERMS OF BUSINESS FOR THE SALE PERSONAL BUSINESS COACHING PROGRAMS AND DIGITAL PRODUCTS .

INTRODUCTION

* These are the Terms of Business which govern our sales of personal business coaching (programs).

* They should be read in conjunction with our disclaimers and our privacy policy, both of which can be found on our website.

* This constitutes a legal agreement between us and you. Please read it carefully.

Our program is designed to attract the BEST students because we have a strict "Do The Work" policy in place. We have a policy with Sell On Your Social that if you do the work and we can’t make you money because our blueprint didn’t work for you then we will work with you until you make your money back. We are confident that if you show up the coaching, complete the program and implement what you learn in the way we show you, you WILL get results. This guarantee is all about supporting you to go all in and take massive action to get the best results that we can get you in your time with us – while also giving you 100% peace of mind on your purchase. The program works for those that do the work and we will ask to see the proof you followed the blueprint. It is not a get-rich-quick scheme. If you DO THE WORK but do not at least make your money back for the cost of the program, we will work with you for free for up to sixty days extra. In order to claim this we will ask for proof of you showing up to every call and that you have done the work in order for your coaching to be extnded for up to 60 days. So if you want to enroll just to have a look around or are not 100% committed to doing the work...don't bother, you won't get a refund. We require proof you have done the work. This program is ONLY for those that are committed to investing the time and money that is required to grow a business and get a return on your investment.

We don’t provide refunds for change of mind. Please consider this before purchasing.

INFORMATION ABOUT HOW TO CONTACT US

2.1 Who we are.

We are Sell On Your Social, registered in Brisbane, Australia.

2.2 How to contact us.

You can contact us by email at hello@sellonyoursocial.com

2.3 How we may contact you

If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

2.4 “Writing” includes emails.

When we use the words “writing” or “written” in these terms, this includes emails.

THE PROGRAMS

3.1 Nature of the programs.

All coaching contained within all programs is suggested and no private one-on-one coaching will be given unless you have specifically paid for this service. Please do not message the trainers or coaches privately unless you are on a platinum package that includes private one on one coaching.

3.2 Our ethos.

The program has been created in line with our own unique blueprint. Our ethos is proven systems in the area of Social Media, marketing, and content, that helps accelerate growth in your business.

3.3 Correct Information

You must submit the correct information. Once your chosen program begins, you will be in complete control of the results. In order to achieve success with this program, you need to follow the coaching advice based on our proven systems in the areas of Social Media, marketing, content. Results will be measurable if implemented during the course of the program coaching.

3.4 Photos and Videos

The photos and videos you provide may be screenshots of sales reports, branding, content, forms, etc. Please note that we take privacy extremely seriously, and we take all reasonable precautions to ensure that these photos are stored securely. Nevertheless, we recommend that you anonymize the photos provided to us by, for example, cropping any account numbers as well whiting out/hiding names to respect people's privacy. This will assist us in preserving your privacy (and your clients and prospects) should a security breach occur.

3.5 Timing

The Social Selling System is a 6 week coaching program. The sales systems and content you create through the duration of the program are yours to keep but all Sell On Your Social intellectual property (such as workbooks, processes, templates) remains ours and may not be distributed in any form. You will be removed from all content, portals, groups, chats at the end of the coaching unless you pay to continue.

PROGRAM SUPPORT: OFFICE HOURS

4.1 Our support 'heroes’ are on hand to answer any of your questions or queries within a 72-hour window or as specified on the closest group coaching call. We are closed and unavailable for all Australian and Brisbane public holidays. Any other closures or periods of unavailability will be notified 14 days in advance in writing. You will be able to leave a message with our chat service and we will answer you as fast as possible during this period.

Please note the production of programs will remain in place and not be affected.

KEEP YOUR ACCOUNT DETAILS SAFE

5.1 If you choose, or you are provided with, a user identification code, password, or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party. Sharing a program is prohibited and we do on occasion check geo-tracking to ensure that the program is only being used in the city that the original purchaser was in.

5.2 We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms of Business.

5.3 If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us. If you fail to inform us or you are caught with our geo-tracking, we reserve the right to terminate your access to all parts of the program without a refund.

HOW YOU MAY USE MATERIAL WE PROVIDE

6.1 We are the owner or the licensee of all intellectual property rights in our Programs. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

6.2 You must not use any part of the content of the Programs for any purpose other than your own personal use in your business.

6.3 You may not share in any form any paid content from this program including training videos, workbooks, templates, etc whether it be in written, audio, or video form.

6.4 We pay people who let us know of copyright infringements that lead to the offender and all participants of the copyright infringements being successfully charged. We pursue ALL copyright infringements vigorously.

PROVIDING CONTENT

7.1 We will keep your private information confidential.

You may provide us with private information, such as your company information and photos including those that reflect measured results, as part of your participation in a program. We will take all reasonable precautions to ensure that all such information is stored securely and kept confidential. Please also see our privacy policy.

7.2 We reserve the right to publish any messages, photos, and videos that do not show personal details.

We may contact you to ask permission to publish these. We will always do this in writing, and, if we get your express written approval, you grant us the right to publish those messages, photos, and videos, share them with the public and use them in any way whatsoever, including commercial uses, in perpetuity.

OUR CONTRACT WITH YOU

8.1 When the contract for a purchase of a Program comes in force.

When you tick the box confirming that you accept these Terms of Business and then click the ‘PLACE ORDER’ button and made your payment, you are making an offer to purchase the Program. A legally binding contract is formed when we have sent you a confirmation email that your order has been accepted.

8.2 You must be over the age of 18 and of sound mind.

You confirm that you are of sound mind, over the age of 18 years, and have the mental capacity to enter legally binding agreements.

8.3 Our programs are primarily aimed at customers in Australia, the US and UK.

We reserve the right to reject any orders of programs from outside of these countries. If we do so, you will be given a full refund.

PROVIDING THE PROGRAM

9.1 What will happen if you do not give the required information to us.

We may need certain information from you so that we can supply the Program to you. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 12.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the Program late or not supplying any part of it if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

9.2 Reasons we may suspend the supply of the Program to you.

We may have to suspend the supply of a Program to:

(a) deal with technical problems or make minor technical changes; or

b) update the Program to reflect changes in relevant laws and regulatory requirements; or

(c) make changes to the Program as required or as requested by you or notified by us to you.

9.3 Your rights if we suspend the supply of the Program.

We will contact you in advance to tell you we will be suspending the supply of the program, unless the problem is urgent or an emergency. If we have to suspend the provision of the program for longer than two weeks in any 12 week period we will adjust the price so that you do not pay for the program while it is suspended.

You may contact us to end the contract for a program if we suspend it, or tell you we are going to suspend it, in each case for a period of more than two weeks and we will refund any sums you have paid in advance for the program in respect of the period after you end the contract.

9.4 We may also suspend supply of the program if you do not pay.

If you do not pay when you are supposed to and you still do not make payment within three days of us reminding you that payment is due, we may suspend supply of any elements of the program until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply. We will not suspend the program where you dispute the unpaid invoice or payment (see clause 14.6). We will not charge you for the program during the period for which it is suspended. As well as suspending the programs we may also charge you interest on your overdue payments (see clause 14.6).

YOUR RIGHTS TO END THE CONTRACT

10.1 Rights and exclusions.

You have the right to end the contract in certain circumstances. However, these are subject to certain important exclusions, which are set out below. Please check these carefully.

10.2 You can end your contract with us as follows.

Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing, and when you decide to end the contract:

* If you have just changed your mind about the program you will not receive a refund after the 24-hour cooling-off period.

* If you have opted to pay by monthly installments: you may not terminate the program after the 24-hour cooling-off period. Your payments will be collected on a monthly basis, from the date of purchase until the program is paid in full.

* If you want to end the contract because of something we have done or have told you we are going to do, see clause 10.3;

* If you are ill or injured and cannot complete the program, you are still contracted to pay for it. Any content that you are promised lifetime access to will be available as long as it exists.

10.3 Ending the contract because of something we have done, not done, or are going to do. If:

(a) we have told you about an upcoming change to the program;

(b) we have told you about an error in the price or description of the program you have ordered and you do not wish to proceed;

(c) we have suspended supply of the programs for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than a week; or

(d) you have a legal right to end the contract because of something we have done wrong, you may end the contract and we will refund you in full for any cycles of the program which have not been provided.

(e) our blueprint and system does not work for you within 60 days of payment and you are able to prove that you have completed the required content, shown up for a minimum of 75% of coaching calls and engaged, attended at least one live event and driven at least 100 people to your new sales funnel system.

HOW TO END THE CONTRACT WITH US

11.1 Tell us you want to end the contract.

If you are entitled to end the contract with us (see clause 10) and wish to do so, please let us know by doing one of the following:

(a) Email. Email customer services as set out above.

(b) Online. Complete the ‘Contact’ form on our website.

(c) Or simply write to us at the email address above, including details of what you bought, when you ordered or received it, and your name and address.

11.2 Where applicable, we will refund you the price you paid for the programs by the method you used for payment. However, we may make deductions from the price, as described below.

11.3 If your refund is authorized.

We will make any refunds due to you as soon as possible, and in any event within 14 days of us receiving notice that a refund is due.

11.4 Chargebacks or requesting refund directly with your bank

Requesting a chargeback or opening a dispute for a valid charge from us for services or products rendered is fraud and is never an appropriate or legal means of obtaining a refund. We are careful to keep very thorough records of all transactions including IP Addresses and we forward all copies of these details, conversations, payments, correspondence, these terms and anything else relevant to our bank for proof that the payment was legal.

If we receive a chargeback or payment dispute from a credit card company or bank i.e. from Square or Stripe, your program access will be immediately suspended, you will be removed from all groups and chats, and done for your service and/or package will be stopped immediately without notice. A $50AUD chargeback fee (passed on from our merchant facility) plus any outstanding balances accrued as a result of the chargeback must be paid in full before the service will be restored, files delivered, and any other work done.

OUR RIGHT TO END THE CONTRACT

12.1 We may end the contract if you break it.

We may end the contract for a program at any time by writing to you if:

(a) you do not make any payment to us when it is due and you still do not make payment within five days of us reminding you that payment is due;

(b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the programs/services; or

(c) you are not in alignment with the key values of the program, disruptive to the program, dragging others down, disrespectful, racist, bigoted, discriminatory, and argumentative.

12.2 You must compensate us if you break the contract.

If we end the contract in the situations set out in clause 12.1 we will refund any money you have paid in advance for programs we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

IF THERE IS A PROBLEM WITH THE PRODUCT

13.1 How to tell us about problems.

If you have any questions or complaints about the program, please contact us by writing to us hello@sellonyoursocial.com

13.2 Summary of your legal rights.

We are under a legal duty to supply programs that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the program. Nothing in these Terms of Business will affect your legal rights. Please note that we do not refund for change of mind.

13.3 Summary of your key legal rights.

This is a summary of your key legal rights. These are subject to certain exceptions. The Consumer Rights Act says digital content, such as the program, must be as described, fit for purpose, and of satisfactory quality:

* if your digital content is faulty, you are entitled to a repair or a replacement

* if the fault cannot be fixed, or if it has not been fixed within a reasonable time (14 days) and without significant inconvenience, you can get some or all of your money back.

13.4 SOCIAL SELLING SYSTEM

You are entitled to a refund in the event of:

* Sell On Your Social's failing to start your project at all or unable to start in a 14-day period after you have completed the onboarding form and provided all required sales copy and digital assets.

* We are unable to complete the projects as per the included inclusions and specifications in the product description.

* You cancel within 24 hours of making the payment during our cooling-off period.

* Us failing to communicate and keep you up to date with the process.

No Refund will be given if:

* You fail to provide us with the completed design information, graphics/videos/pictures, and anything else requested in order to complete your job within 30 days from the purchase of your package.

* The delays are caused as a result of you failing to provide us with or your delay in giving us the requested information within 30 days from the purchase of the package.

* You have paid a deposit and the work has commenced. If the Coaching is postponed or canceled, an hourly rate of $197AUD for all work completed that is over the deposit will be required. You will be notified of the amount of this fee at the time of cancellation.

* You change your mind and decide not to proceed with the service and/or package after the standard 24 hour cooling-off period.

* If the Coaching has been started and time has been spent to begin creating it. If this occurs, you will be charged an hourly rate of $197AUD for what has been done, even if you choose to not proceed with the done for your service. Debt recovery procedures will be instigated if any monies are outstanding above what has been paid.

* The project/ Coaching has been completed according to the service description and inclusions that you purchased and done to the specification you outlined.

* You have not provided us any guidance on what you wanted in terms of Coaching.

* If the content and graphics were provided to us by you and there are mistakes or copyright issues of any kind.

13.5 WEBSITE AND EMAIL HOSTING AND DOMAIN REGISTRATION

In the case of you choosing to cancel your domain, website, and email hosting services with an outside provider, no refund will be given for any fee's paid in advance in accordance with Systeme's, Dreamhost's, and Ecwid's cancellation policies. All cancellations must be made a minimum of five (5) days prior to the next payment. No refund will be available once payment has been made. To cancel with an external provider such as Ecwid or Systeme, you must email their support directly. We are unable to cancel on your behalf as per privacy policy restrictions.

PAYMENT TERM, PRICE, AND PAYMENT

14.1 Ways to pay.

Goods must be paid for in advance. Programs may be paid for by a one-off payment or payment program option, payable by installments. An administration fee or equivalent may be payable to set up the installments option and this fee will be non-refundable.

14.2 Where to find the price for the program.

The price is stated on the sales funnel that you are sent to or on the invoice emailed to you. Fees for the programs are due either in full or in installments. If you choose to pay installments, the first one will be due today and the others in subsequent months on the same date. If you choose this option, you are responsible for all payments unless a refund is requested according to the terms further outlined below.

14.3 Late or Overdue Payments

Please note that if you choose the payment plan option, Sell On Your Social retains the right to suspend access to any program if payments are not made as they are due. Further, if at any time there is a past due payment, access to the program will be temporarily restricted until the account is in good current financial standing. Each monthly invoice only indicates the payment and balance due for the current month listed on that individual invoice and does not reflect the ongoing or remaining balance for the account. We reserve the right to collect all monies due or overdue either in lump sum or installments. However, we will always work with a customer to help them to pay off an outstanding debt if communication lines remain open. Should you have any account questions you can email hello@sellonyoursocial.com at any time.

14.4 Tax Rate Changes

We will pass on changes in the tax rates. If the rate of tax changes between your order date and the date we supply the program, we will adjust the rate of Tax that you pay, unless you have already paid for the program in full before the change in the rate of tax takes effect.

14.5 What happens if we got the price wrong.

It is always possible that, despite our best efforts, some of the programs we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the program’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the program’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.

14.6 We can charge interest if you pay late.

If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 4% a year. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.

14.7 We can charge an admin fee if you pay late.

If a payment is cancelled, cannot be taken due to insufficient funds, or has been refused by Stripe, a reminder email will be sent to you requesting the outstanding payment. This can be paid from your original payment method, or by credit card. If the funds have not been received within five days of the due date, a $20 admin fee will be charged. At this stage, the program will go on hold until the balance is paid. If payment is not received within five working days, a further email will be sent advising you that if outstanding funds are not received we reserve the right to pass your details over to our chosen debt collection agency to enable us to recover the costs. This email will represent the final demand for payment. Additional charges may apply in this instance.

14.8 What to do if you think an invoice or payment amount is wrong.

If you think an invoice or payment is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.

14.9 Bank Fees

All programs and refunds are done in AUD. Your bank may charge you an exchange rate and a fee. If you have a payment taken that overdraws your account, they may also charge you a fee and interest. We are not liable for any charges that your bank may add to transactions.

14.10 Payments to Systeme.io and other third party suppliers

Due to privacy issues, we are unable to cancel your payments to other services providers. You are required to maintain payments and good standing with these companies independently. If your card fails, they may send you an email to be able to pay manually. If you wish to cancel, you will need to email them and deal with them directly. This includes our sales funnel system software Systeme. To contact Systeme support email support@systeme.io and speak to their customer support team.

15.0 DIGITAL PRODUCTS

This includes any digitally downloaded product such as reports, checklists, templates, eBooks, courses and challenges, etc. There are no refunds and exchanges available for these products as these are instant download unless stated differently elsewhere. Please be aware that there may be some grammatical and spelling errors in written documents. Wherever possible this has been eliminated with numerous people proofreading the documents. This is not a reason for a refund.

Please note that social media and technology can change incredibly fast and this is outside of our control. While we try our utmost to ensure that everything is up to date with video re-records when things change, please be aware that this is not a ground for a refund. Let us know if anything has changed and we will work hard to recreate a new version of the video etc to match these changes.

HOW WE MAY USE YOUR INFORMATION

16.1 How we will use your personal information.

Please see our privacy policy on the website.

OTHER IMPORTANT TERMS

17.1 We may transfer this agreement to someone else.

We may transfer our rights and obligations under these Terms of Business to another organization.

17.2 You need our consent to transfer your rights to someone else.

You may only transfer your rights or your obligations under these Terms of Business to another person if we agree to this in writing.

17.3 Nobody else has any rights under this contract.

This contract is between you and us. No other person shall have any rights to enforce any of its terms.

17.4 If a court finds part of this contract illegal, the rest will continue in force.

Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

17.5 Even if we delay in enforcing this contract, we can still enforce it later.

If we do not insist immediately that you do anything you are required to do under these Terms of Business, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the programs, we can still require you to make the payment at a later date.

17.6 Which laws apply to this contract and where you may bring legal proceedings.

These Terms of Business are governed by United States law and you can bring legal proceedings in respect of the programs in the Wyoming courts. If you have been charged in Australian Dollars for your service, program, or product you can bring legal proceedings in respect of the programs in Brisbane, Australia courts.

17.7 Alternative dispute resolution.

Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to consider an alternative dispute resolution provider. In addition, please note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform.

18.0 Affiliates and Affiliate Partners

18.1 This website contains affiliate links.

When you make a purchase from these affiliates using my affiliate/discount code I’ll earn a commission to say thanks for referring you. If I recommend a brand it’s because I like the brand and use their products regularly. Otherwise, that’s dishonest and it’s just not the way I roll. If you have any questions or problems, please let us know by contacting our support team directly. The support desk can be reached at hello@socialsellerslife.com

18.2 Affiliates and Joint Venture partners

We have a variety of different affiliates and joint venture partners that we work with who promote or program, products, and services. They receive a commission for referring people to us which is approved for payment after the guarantee period has passed.

INDEMNIFICATION

You agree to indemnify, defend, and hold harmless the Company, its officers, directors, employees, agents, and third parties, for any losses, costs, liabilities, and expenses (including reasonable attorneys’ fees) relating to or arising out of your use of or inability to use the Website or services, any user postings made by you, your violation of any terms of this Agreement or your violation of any rights of a third party, or your violation of any applicable laws, rules or regulations. The Company reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with the Company in asserting any available defenses.

CHANGES TO TERMS

The Company reserves the right, in its sole discretion, to change the Terms under which the Website is offered. The most current version of the Terms will supersede all previous versions. The Company encourages you to periodically review the Terms to stay informed of our updates.

PRIVACY

Your use of the Website is also subject to the Company’s Privacy Policy. Please review our Privacy Policy, which also governs the Website and informs users of our data collection practices. Your agreement to the Privacy Policy is hereby incorporated into these Terms of Use.

DISCLAIMERS

Your use of the Website is also subject to the Company’s Disclaimer. Please review our Disclaimers, which also governs the Website and informs users of various limitations regarding the information provided on the Website. Your agreement to the Disclaimer is hereby incorporated into these Terms of Use.

CONTACT US

Email Address: hello@sellonyoursocial.com